Refund Policy
Last updated:
1. Right to Cancel
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the
Consumer Rights Act 2015, you have the right to cancel your order within 14 days of receiving the product
without giving any reason. The cancellation period will expire 14 days after the day on which you receive
the goods, or 14 days after the day on which you receive the last item if you ordered multiple items in one
order that are delivered separately.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your
exercise of the right to cancel before the cancellation period has expired.
2. How to Cancel
To exercise your right to cancel, you must inform us of your decision by clear statement. You can contact
us by:
3. Return Conditions
To be eligible for a refund under the Consumer Contracts Regulations, the product should ideally be:
- Returned within 14 days of delivery
- Unopened and in its original packaging (where possible)
- In the same condition as when you received it
- Accompanied by proof of purchase
However, under UK consumer law, you have the right to examine goods as you would in a shop. You may
handle and inspect the goods, but you must take reasonable care of them. If you have used the goods beyond
what is necessary to establish their nature, characteristics, and functioning, you may be liable for
any diminished value.
4. Return Shipping
You are responsible for the cost of returning the product unless the product is defective or we have made
an error. We recommend using a tracked delivery service and keeping proof of postage.
5. Refund Process
In accordance with the Consumer Contracts Regulations, once we receive your returned product and verify
its condition, we will process your refund without undue delay and in any event not later than 14 days
from the day on which we are informed about your decision to cancel. The refund will be issued to the
original payment method used for the purchase. We may withhold reimbursement until we have received the
goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
6. Refund Amount
We will refund the full purchase price, including standard delivery costs. However, if you chose a premium
delivery option, we will only refund the cost of standard delivery.
7. Defective Products
If you receive a defective or damaged product, please contact us immediately. We will arrange for a replacement
or full refund, including return shipping costs.
8. Non-Refundable Items
Certain items may not be eligible for return if they have been opened or used, unless they are defective.
Please contact us if you have questions about a specific product.
9. Late or Missing Refunds
If you haven't received your refund within 14 days, please check your payment account first, then contact
your bank or credit card company. If you still have not received your refund, please contact us.
10. Contact Us
For questions about returns or refunds, please contact us:
Email: online@zlozarindroz.world
Phone: +44 1925 267841
Address: 12 Dalton Ct, Astmoor, Runcorn WA7 1PU, United Kingdom
